Managed
IT Services

Application maintenance and support

Tasks include performance reports and reviews, small enhancement development, change management, applications patching / hardening and service request fulfilment.

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Software configuration management

Amending configurable parameters within a supported application and the fulfilment of client service requests.

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Administration of cloud hosted solutions

Console management and services request fulfilment.

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Cloud monitoring and event management

Service availability, capacity and performance monitoring all performed as standard. Also includes responding to events, vulnerability and penetration testing.

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Database administration

Performance & capacity management, pro-active maintenance, fulfilment of client service requests, vulnerability scanning, penetration testing and database patching.